Interpretation and Definitions

Capitalized terms used in this policy carry specific meanings as defined below. These definitions apply equally in singular and plural form.

• Company (referred to as "We", "Us", or "Our") refers to Grassfedbeefshares, 10209 Ranch Rd 337, Leakey, TX 78873, United States
• Goods refers to the beef shares, cuts, and products listed and available for purchase on our website
• Order means a request submitted by You to purchase Goods from Us
• Service refers to our website, Grassfedbeefshares
• You means the individual or legal entity accessing or using our Service

Order Cancellation

You may cancel your Order at no cost any time before it has been processed and dispatched. Once an order has entered processing, it cannot be cancelled, since your beef is prepared, packed, and shipped shortly after confirmation to preserve freshness.

To cancel an eligible order, please contact us as soon as possible through any of the following:

• By email: info@grassfedbeefshares.shop
• By visiting our Contact page on the website
• By phone: +16815107374

Refunds for Damaged or Incorrect Orders

Because our products are perishable, we do not accept returns once an order has been delivered. Instead, we offer refunds or replacements in the following situations:

• Your order arrived damaged, spoiled, or thawed due to a shipping issue
• You received the wrong items or an incomplete order
• Your order did not arrive within a reasonable time after the expected delivery window

To qualify, please contact us within 48 hours of delivery with your order number and clear photos of the issue. Once reviewed and approved, we will issue a refund or send a replacement at no additional cost to you.

Conditions Where Refunds Do Not Apply

Refunds will not be issued for the following:

• Change of mind after an order has shipped
• Delays caused by the carrier once the package has left our facility, in accordance with our Shipping Policy
• Orders where the customer provided an incorrect delivery address
• Products that have already been opened, thawed, or consumed, unless the issue was reported within 48 hours as outlined above

Please note that Grassfedbeefshares does not offer exchanges for change of mind, since all beef products are perishable and prepared specifically for shipment. All approved refunds or replacements are handled according to the terms above.

Processing Time

Approved refunds are processed within 14 days and issued to the original payment method used at checkout. No additional fees will be charged for this reimbursement.